{"id":13,"date":"2025-10-10T07:54:18","date_gmt":"2025-10-10T07:54:18","guid":{"rendered":"https:\/\/euvapen.com\/?page_id=13"},"modified":"2026-06-10T10:56:32","modified_gmt":"2026-06-10T10:56:32","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/euvapen.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 id=\"h-last-updated-june-2026\" class=\"wp-block-heading\"><strong>Derni\u00e8re mise \u00e0 jour : Juin 2026<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chez EUVapen, la satisfaction du client est l'une de nos plus grandes priorit\u00e9s. Nous nous effor\u00e7ons de fournir des produits de qualit\u00e9 et un service fiable. Si vous rencontrez des probl\u00e8mes avec votre commande, nous vous encourageons \u00e0 contacter notre \u00e9quipe d'assistance afin que nous puissions trouver une solution juste et raisonnable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez lire attentivement cette politique avant de passer une commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Politique de retour de 30 jours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les clients peuvent demander une assistance concernant les commandes \u00e9ligibles dans les d\u00e9lais suivants <strong>30 jours<\/strong> de livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La solution sp\u00e9cifique propos\u00e9e peut d\u00e9pendre des \u00e9l\u00e9ments suivants<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9tat du produit<\/li>\n\n\n\n<li>\u00c9tat de la livraison<\/li>\n\n\n\n<li>Type de produit<\/li>\n\n\n\n<li>Nature de la question<\/li>\n\n\n\n<li>Preuves \u00e0 l'appui<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9ligibilit\u00e9 aux retours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour faire l'objet d'une demande de retour, les produits doivent g\u00e9n\u00e9ralement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ne pas \u00eatre utilis\u00e9<\/li>\n\n\n\n<li>Rester dans l'emballage d'origine<\/li>\n\n\n\n<li>Tous les accessoires sont inclus<\/li>\n\n\n\n<li>ne pas pr\u00e9senter de signes de mauvaise utilisation ou de dommages caus\u00e9s par le client<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour des raisons d'hygi\u00e8ne et de s\u00e9curit\u00e9, certains produits de vapotage peuvent ne pas \u00eatre repris une fois ouverts.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Produits de vapotage jetables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En raison de la nature des produits de vapotage jetables :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les dispositifs de vapotage jetables ouverts, utilis\u00e9s ou consomm\u00e9s ne peuvent g\u00e9n\u00e9ralement pas \u00eatre retourn\u00e9s, sauf en cas de d\u00e9faut de fabrication av\u00e9r\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici quelques exemples :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le dispositif n'est pas activ\u00e9<\/li>\n\n\n\n<li>L'appareil arrive non fonctionnel<\/li>\n\n\n\n<li>Fuites importantes \u00e0 l'arriv\u00e9e<\/li>\n\n\n\n<li>\u00c9chec de la charge sur les mod\u00e8les rechargeables<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les clients peuvent \u00eatre invit\u00e9s \u00e0 fournir des photos ou des vid\u00e9os \u00e0 des fins de v\u00e9rification.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Produits d\u00e9fectueux<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre produit arrive d\u00e9fectueux, veuillez nous contacter dans les d\u00e9lais suivants <strong>48 heures apr\u00e8s la livraison<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour nous aider \u00e0 enqu\u00eater efficacement, veuillez fournir les informations suivantes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Nom du produit<\/li>\n\n\n\n<li>Description de la question<\/li>\n\n\n\n<li>Photos<\/li>\n\n\n\n<li>Preuve vid\u00e9o le cas \u00e9ch\u00e9ant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s examen, nous pouvons proposer :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produit de remplacement<\/li>\n\n\n\n<li>Cr\u00e9dit magasin<\/li>\n\n\n\n<li>Remboursement partiel<\/li>\n\n\n\n<li>Remboursement int\u00e9gral<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">La solution appropri\u00e9e d\u00e9pend des circonstances.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Articles endommag\u00e9s pendant le transport<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre colis arrive visiblement endommag\u00e9 :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 1<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prendre des photos de :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Emballage ext\u00e9rieur<\/li>\n\n\n\n<li>\u00c9tiquette d'exp\u00e9dition<\/li>\n\n\n\n<li>Produit endommag\u00e9<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 2<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Contactez notre \u00e9quipe d'assistance dans les 48 heures.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9tape 3<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conserver tous les mat\u00e9riaux d'emballage d'origine jusqu'\u00e0 la fin de l'enqu\u00eate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le fait de ne pas signaler rapidement les dommages caus\u00e9s par le transport peut avoir une incidence sur l'admissibilit\u00e9 de la demande d'indemnisation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9l\u00e9ments incorrects<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez le mauvais produit, le mauvais parfum ou la mauvaise quantit\u00e9 :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez nous contacter dans les 7 jours suivant la livraison.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fournir :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Photos des articles re\u00e7us<\/li>\n\n\n\n<li>Description de la divergence<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous examinerons la demande et mettrons en place une solution appropri\u00e9e.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Politique en cas de perte d'un envoi<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Un envoi peut \u00eatre consid\u00e9r\u00e9 comme perdu lorsque<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le transporteur confirme la perte<\/li>\n\n\n\n<li>Le suivi a cess\u00e9 d'\u00eatre mis \u00e0 jour pendant une p\u00e9riode prolong\u00e9e<\/li>\n\n\n\n<li>La livraison ne peut \u00eatre v\u00e9rifi\u00e9e<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois confirm\u00e9, EUVapen peut fournir :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Envoi de remplacement<\/li>\n\n\n\n<li>Cr\u00e9dit magasin<\/li>\n\n\n\n<li>Remboursement<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Chaque cas est \u00e9valu\u00e9 individuellement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Retard de livraison<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les estimations d'exp\u00e9dition sont fournies \u00e0 titre de r\u00e9f\u00e9rence uniquement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Retards de livraison caus\u00e9s par :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inspections douani\u00e8res<\/li>\n\n\n\n<li>Conditions m\u00e9t\u00e9orologiques<\/li>\n\n\n\n<li>Perturbations des transporteurs<\/li>\n\n\n\n<li>Jours f\u00e9ri\u00e9s<\/li>\n\n\n\n<li>Inspections r\u00e9glementaires<\/li>\n\n\n\n<li>Questions relatives aux transports<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00e9chappent au contr\u00f4le direct d'EUVapen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les retards de livraison ne donnent pas automatiquement droit \u00e0 un remboursement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Politique d'annulation des commandes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les clients peuvent demander l'annulation de leur commande avant l'exp\u00e9dition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois qu'une commande est entr\u00e9e dans les phases d'ex\u00e9cution, d'emballage ou d'exp\u00e9dition, il n'est plus possible de l'annuler.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les annulations approuv\u00e9es seront rembours\u00e9es en utilisant, dans la mesure du possible, la m\u00e9thode de paiement initiale.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Articles non retournables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits suivants ne sont g\u00e9n\u00e9ralement pas retournables :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vapes jetables ouvertes<\/li>\n\n\n\n<li>Produits utilis\u00e9s<\/li>\n\n\n\n<li>Consommables<\/li>\n\n\n\n<li>Produits endommag\u00e9s \u00e0 la suite d'une mauvaise utilisation<\/li>\n\n\n\n<li>Produits modifi\u00e9s apr\u00e8s la livraison<\/li>\n\n\n\n<li>Articles en d\u00e9stockage ou en promotion, sauf s'ils sont d\u00e9fectueux<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">D\u00e9lai de traitement des remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois le remboursement approuv\u00e9 :<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Virement bancaire<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">G\u00e9n\u00e9ralement trait\u00e9 dans un d\u00e9lai de :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3-10 jours ouvrables<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Paiements en crypto-monnaie<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Trait\u00e9e conform\u00e9ment aux exigences de confirmation du r\u00e9seau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les d\u00e9lais de traitement de la blockchain peuvent varier.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Politique de r\u00e9trofacturation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les clients sont encourag\u00e9s \u00e0 contacter notre \u00e9quipe d'assistance avant d'entamer une proc\u00e9dure de r\u00e9trofacturation ou de contestation de paiement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La plupart des probl\u00e8mes peuvent \u00eatre r\u00e9solus rapidement par une communication directe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les r\u00e9trofacturations frauduleuses, les fausses r\u00e9clamations de livraison ou l'utilisation abusive des syst\u00e8mes de contestation de paiement peuvent donner lieu \u00e0 des sanctions :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suspension de l'ordre<\/li>\n\n\n\n<li>Restrictions sur les comptes<\/li>\n\n\n\n<li>Exigences suppl\u00e9mentaires en mati\u00e8re de v\u00e9rification<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Commandes en gros<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les achats en gros et en masse peuvent \u00eatre soumis \u00e0 des conditions de remboursement et de remplacement distinctes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En raison de la planification des stocks et des dispositions logistiques, des conditions sp\u00e9ciales peuvent s'appliquer aux transactions de gros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour le soutien au commerce de gros :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whatsapp:86-18024174651<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Comment demander de l'aide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom complet<\/li>\n\n\n\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Description de la question<\/li>\n\n\n\n<li>Photos ou vid\u00e9os le cas \u00e9ch\u00e9ant<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contact :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email d'assistance :<\/strong> <a>support@euvapen.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>W<\/strong>hatsapp<strong>:<\/strong> 86-18024174651<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Site web :<\/strong> EUVapen.com<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Questions fr\u00e9quemment pos\u00e9es<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je retourner un vaporisateur ouvert ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">G\u00e9n\u00e9ralement non, sauf si le produit est d\u00e9fectueux \u00e0 l'arriv\u00e9e.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Que se passe-t-il si ma vapoteuse ne fonctionne pas ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez nous contacter dans les 48 heures et fournir une preuve vid\u00e9o si possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Que se passe-t-il si mon colis est perdu ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous enqu\u00eaterons aupr\u00e8s du transporteur et proposerons une solution appropri\u00e9e une fois la situation confirm\u00e9e.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Quels sont les d\u00e9lais de remboursement ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les remboursements approuv\u00e9s prennent g\u00e9n\u00e9ralement de 3 \u00e0 10 jours ouvrables, en fonction du mode de paiement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Puis-je annuler ma commande ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes peuvent \u00eatre annul\u00e9es avant l'exp\u00e9dition. Une fois l'ex\u00e9cution commenc\u00e9e, l'annulation peut ne pas \u00eatre possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EUVapen s'engage \u00e0 fournir une assistance client\u00e8le \u00e9quitable, des politiques transparentes et un service fiable pour les clients adultes de l'industrie du vapotage dans toute l'Europe.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: June 2026 At EUVapen, customer satisfaction is one of our highest priorities. We strive to provide quality products and reliable service. If you experience any issues with your order, we encourage you to contact our support team so we can work toward a fair and reasonable solution. Please read this policy carefully before [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund &amp; Returns Policy | EUVapen<\/title>\n<meta name=\"description\" content=\"Learn about EUVapen&#039;s 30-day refund and returns policy, defective product claims, lost shipments, replacements, and customer support procedures.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/euvapen.com\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta 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