{"id":26302,"date":"2026-06-10T11:23:03","date_gmt":"2026-06-10T11:23:03","guid":{"rendered":"https:\/\/euvapen.com\/?page_id=26302"},"modified":"2026-06-10T11:23:05","modified_gmt":"2026-06-10T11:23:05","slug":"customer-help-center","status":"publish","type":"page","link":"https:\/\/euvapen.com\/fr\/customer-help-center\/","title":{"rendered":"Centre d'aide aux clients"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Bienvenue dans le centre d'aide aux clients d'EUVapen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre objectif est de fournir une assistance rapide, fiable et professionnelle \u00e0 tous nos clients en Europe. Que vous ayez besoin d'aide pour une commande, une mise \u00e0 jour d'exp\u00e9dition, un probl\u00e8me de paiement, une demande de vente en gros ou une question sur un produit, nous sommes l\u00e0 pour vous aider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant de contacter le service d'assistance, nous vous recommandons de consulter les informations ci-dessous, car de nombreuses questions courantes peuvent \u00eatre r\u00e9solues rapidement gr\u00e2ce \u00e0 nos ressources en libre-service.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-order-support\" class=\"wp-block-heading\">Soutien \u00e0 la commande<\/h2>\n\n\n\n<h3 id=\"h-order-confirmation\" class=\"wp-block-heading\">Confirmation de commande<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s avoir pass\u00e9 votre commande, vous recevrez un courriel de confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'e-mail de confirmation comprend g\u00e9n\u00e9ralement les \u00e9l\u00e9ments suivants<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Produits achet\u00e9s<\/li>\n\n\n\n<li>Informations sur le paiement<\/li>\n\n\n\n<li>Adresse de livraison<\/li>\n\n\n\n<li>R\u00e9sum\u00e9 de la commande<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous ne recevez pas de confirmation de commande dans les 24 heures, veuillez v\u00e9rifier votre dossier de spam ou de courrier ind\u00e9sirable avant de contacter le service d'assistance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-order-status\" class=\"wp-block-heading\">Statut de la commande<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Votre commande peut passer par plusieurs \u00e9tapes :<\/p>\n\n\n\n<h4 id=\"h-pending-payment\" class=\"wp-block-heading\">Paiement en attente<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le paiement n'a pas encore \u00e9t\u00e9 confirm\u00e9.<\/p>\n\n\n\n<h4 id=\"h-processing\" class=\"wp-block-heading\">Traitement<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Votre commande est en cours de pr\u00e9paration.<\/p>\n\n\n\n<h4 id=\"h-shipped\" class=\"wp-block-heading\">Exp\u00e9di\u00e9<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Votre colis a \u00e9t\u00e9 remis au transporteur.<\/p>\n\n\n\n<h4 id=\"h-delivered\" class=\"wp-block-heading\">Livr\u00e9<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Le transporteur a confirm\u00e9 la livraison.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-order-changes\" class=\"wp-block-heading\">Modifications de la commande<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de besoin :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Changer les saveurs<\/li>\n\n\n\n<li>Mise \u00e0 jour des quantit\u00e9s<\/li>\n\n\n\n<li>Modifier votre adresse<\/li>\n\n\n\n<li>Annuler une commande<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">veuillez nous contacter imm\u00e9diatement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois qu'une commande est trait\u00e9e, il se peut qu'il ne soit plus possible de la modifier.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-shipping-support\" class=\"wp-block-heading\">Soutien \u00e0 l'exp\u00e9dition<\/h2>\n\n\n\n<h3 id=\"h-shipping-locations\" class=\"wp-block-heading\">Lieux d'exp\u00e9dition<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">EUVapen sert des clients dans toute l'Europe, dans la mesure o\u00f9 les r\u00e9glementations locales le permettent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les destinations disponibles peuvent changer en raison d'exigences r\u00e9glementaires ou de restrictions logistiques.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-delivery-estimates\" class=\"wp-block-heading\">Estimations de livraison<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9lais de livraison typiques :<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Pays<\/th><th>D\u00e9lai de livraison<\/th><\/tr><\/thead><tbody><tr><td>Allemagne<\/td><td>2-5 jours ouvrables<\/td><\/tr><tr><td>France<\/td><td>3-7 jours ouvrables<\/td><\/tr><tr><td>Italie<\/td><td>3-7 jours ouvrables<\/td><\/tr><tr><td>Espagne<\/td><td>4-8 jours ouvrables<\/td><\/tr><tr><td>Pays-Bas<\/td><td>2-5 jours ouvrables<\/td><\/tr><tr><td>Belgique<\/td><td>2-5 jours ouvrables<\/td><\/tr><tr><td>Su\u00e8de<\/td><td>4-8 jours ouvrables<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Les estimations de livraison ne sont pas garanties et peuvent varier.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-shipping-delays\" class=\"wp-block-heading\">Retards d'exp\u00e9dition<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Il peut arriver que les envois soient retard\u00e9s en raison de.. :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inspections douani\u00e8res<\/li>\n\n\n\n<li>Jours f\u00e9ri\u00e9s<\/li>\n\n\n\n<li>Retards des transporteurs<\/li>\n\n\n\n<li>Conditions m\u00e9t\u00e9orologiques d\u00e9favorables<\/li>\n\n\n\n<li>Perturbations des transports<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ces situations sont g\u00e9n\u00e9ralement ind\u00e9pendantes de notre volont\u00e9.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-tracking-assistance\" class=\"wp-block-heading\">Assistance au suivi<\/h2>\n\n\n\n<h3 id=\"h-where-is-my-tracking-number\" class=\"wp-block-heading\">O\u00f9 se trouve mon num\u00e9ro de suivi ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les informations de suivi sont g\u00e9n\u00e9ralement envoy\u00e9es apr\u00e8s l'exp\u00e9dition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous n'avez pas re\u00e7u les informations de suivi dans un d\u00e9lai raisonnable, veuillez contacter le service d'assistance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-tracking-is-not-updating\" class=\"wp-block-heading\">Le suivi n'est pas mis \u00e0 jour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les syst\u00e8mes de suivi ont souvent besoin de 24 \u00e0 72 heures pour afficher les mises \u00e0 jour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une inactivit\u00e9 temporaire n'indique pas n\u00e9cessairement la perte d'un colis.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-delivered-but-not-received\" class=\"wp-block-heading\">Livr\u00e9 mais non re\u00e7u<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si le suivi indique \u201cLivr\u00e9\u201d mais que vous ne parvenez pas \u00e0 localiser votre colis :<\/p>\n\n\n\n<h4 id=\"h-first-check\" class=\"wp-block-heading\">Premier contr\u00f4le<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bo\u00eete aux lettres<\/li>\n\n\n\n<li>R\u00e9ception<\/li>\n\n\n\n<li>Voisins<\/li>\n\n\n\n<li>Des lieux de livraison s\u00fbrs<\/li>\n<\/ul>\n\n\n\n<h4 id=\"h-then-contact\" class=\"wp-block-heading\">Puis contacter<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le coursier local<\/li>\n\n\n\n<li>Soutien \u00e0 EUVapen<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous aiderons dans la mesure du possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-returns-amp-refund-support\" class=\"wp-block-heading\">Aide au retour et au remboursement<\/h2>\n\n\n\n<h3 id=\"h-defective-products\" class=\"wp-block-heading\">Produits d\u00e9fectueux<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre produit est d\u00e9fectueux :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez pr\u00e9ciser :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Photos<\/li>\n\n\n\n<li>Vid\u00e9os (le cas \u00e9ch\u00e9ant)<\/li>\n\n\n\n<li>Description de la question<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les r\u00e9clamations doivent g\u00e9n\u00e9ralement \u00eatre pr\u00e9sent\u00e9es dans les 48 heures suivant la livraison.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-damaged-shipments\" class=\"wp-block-heading\">Envois endommag\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre colis arrive endommag\u00e9 :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Photographier l'emballage.<\/li>\n\n\n\n<li>Photographier les produits.<\/li>\n\n\n\n<li>Contactez imm\u00e9diatement le service d'assistance.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">La conservation de l'emballage d'origine peut contribuer \u00e0 acc\u00e9l\u00e9rer les enqu\u00eates.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-refund-requests\" class=\"wp-block-heading\">Demandes de remboursement<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les demandes de remboursement sont examin\u00e9es individuellement sur la base des \u00e9l\u00e9ments suivants<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9tat du produit<\/li>\n\n\n\n<li>\u00c9tat de la livraison<\/li>\n\n\n\n<li>Preuves \u00e0 l'appui<\/li>\n\n\n\n<li>Politiques applicables<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez consulter notre politique de remboursement et de retour pour plus de d\u00e9tails.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-payment-support\" class=\"wp-block-heading\">Aide au paiement<\/h2>\n\n\n\n<h3 id=\"h-accepted-payment-methods\" class=\"wp-block-heading\">Modes de paiement accept\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les m\u00e9thodes de paiement disponibles peuvent \u00eatre les suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Virement bancaire<\/li>\n\n\n\n<li>Paiements en crypto-monnaie<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les options disponibles sont affich\u00e9es lors de la commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-payment-verification\" class=\"wp-block-heading\">V\u00e9rification des paiements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Certaines commandes peuvent n\u00e9cessiter une v\u00e9rification suppl\u00e9mentaire du paiement afin d'\u00e9viter les fraudes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La v\u00e9rification peut occasionnellement retarder le traitement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-payment-not-confirmed\" class=\"wp-block-heading\">Paiement non confirm\u00e9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous pensez que le paiement a \u00e9t\u00e9 effectu\u00e9 avec succ\u00e8s mais que votre commande reste impay\u00e9e :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez pr\u00e9ciser :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Confirmation de paiement<\/li>\n\n\n\n<li>R\u00e9f\u00e9rence de la transaction<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Notre \u00e9quipe enqu\u00eatera rapidement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-wholesale-support\" class=\"wp-block-heading\">Soutien au commerce de gros<\/h2>\n\n\n\n<h3 id=\"h-wholesale-orders\" class=\"wp-block-heading\">Commandes en gros<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">EUVapen prend en charge :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Magasins de vapotage<\/li>\n\n\n\n<li>D\u00e9taillants en ligne<\/li>\n\n\n\n<li>Distributeurs<\/li>\n\n\n\n<li>Acheteurs en gros<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les clients du commerce de gros peuvent b\u00e9n\u00e9ficier des avantages suivants<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Des prix comp\u00e9titifs<\/li>\n\n\n\n<li>Soutien d\u00e9di\u00e9<\/li>\n\n\n\n<li>Traitement des commandes en vrac<\/li>\n\n\n\n<li>Possibilit\u00e9s de coop\u00e9ration \u00e0 long terme<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-requesting-a-quote\" class=\"wp-block-heading\">Demande de devis<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Lorsque vous contactez notre \u00e9quipe de vente en gros, veuillez inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom du produit<\/li>\n\n\n\n<li>Quantit\u00e9 souhait\u00e9e<\/li>\n\n\n\n<li>Pays de destination<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cela nous permet de fournir des informations pr\u00e9cises sur les prix et l'exp\u00e9dition.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-wholesale-contact\" class=\"wp-block-heading\">Contact pour le commerce de gros<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Whatsapp :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>86-18024174651<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-product-support\" class=\"wp-block-heading\">Soutien aux produits<\/h2>\n\n\n\n<h3 id=\"h-authentic-products\" class=\"wp-block-heading\">Produits authentiques<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nous nous effor\u00e7ons de nous approvisionner aupr\u00e8s de fabricants et de fournisseurs de confiance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez des doutes quant \u00e0 l'authenticit\u00e9 du produit, veuillez contacter le service d'assistance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-product-availability\" class=\"wp-block-heading\">Disponibilit\u00e9 du produit<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les niveaux de stocks peuvent varier rapidement en fonction de la demande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Occasionnellement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les produits peuvent \u00eatre temporairement indisponibles.<\/li>\n\n\n\n<li>Les saveurs peuvent \u00eatre \u00e9puis\u00e9es.<\/li>\n\n\n\n<li>Les fabricants peuvent cesser de fabriquer des produits.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ce cas, des alternatives appropri\u00e9es peuvent \u00eatre propos\u00e9es.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-product-information\" class=\"wp-block-heading\">Informations sur le produit<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les descriptions des produits sont fournies pour aider les clients \u00e0 prendre des d\u00e9cisions d'achat \u00e9clair\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cependant :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les fabricants peuvent modifier les sp\u00e9cifications.<\/li>\n\n\n\n<li>L'emballage peut varier.<\/li>\n\n\n\n<li>La disponibilit\u00e9 des ar\u00f4mes peut varier.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez lire attentivement les listes de produits avant de passer commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-age-verification-support\" class=\"wp-block-heading\">Aide \u00e0 la v\u00e9rification de l'\u00e2ge<\/h2>\n\n\n\n<h3 id=\"h-why-is-age-verification-required\" class=\"wp-block-heading\">Pourquoi la v\u00e9rification de l'\u00e2ge est-elle n\u00e9cessaire ?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits de vapotage sont destin\u00e9s exclusivement aux adultes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les proc\u00e9dures de v\u00e9rification permettent de pr\u00e9venir l'acc\u00e8s des mineurs et de garantir le respect de la r\u00e9glementation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 id=\"h-additional-verification-requests\" class=\"wp-block-heading\">Demandes de v\u00e9rification suppl\u00e9mentaires<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Certains clients peuvent \u00eatre invit\u00e9s \u00e0 fournir des informations suppl\u00e9mentaires concernant la v\u00e9rification de leur \u00e2ge avant que leur commande ne soit approuv\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'absence de v\u00e9rification peut entra\u00eener l'annulation de la commande.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-technical-support\" class=\"wp-block-heading\">Support technique<\/h2>\n\n\n\n<h3 id=\"h-website-issues\" class=\"wp-block-heading\">Questions relatives au site web<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez des probl\u00e8mes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Probl\u00e8mes d'encaissement<\/li>\n\n\n\n<li>Probl\u00e8mes de connexion au compte<\/li>\n\n\n\n<li>Erreurs de paiement<\/li>\n\n\n\n<li>Probl\u00e8mes d'affichage du site web<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">veuillez fournir :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Type d'appareil<\/li>\n\n\n\n<li>Type de navigateur<\/li>\n\n\n\n<li>Captures d'\u00e9cran (si possible)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Cela nous aide \u00e0 r\u00e9soudre les probl\u00e8mes techniques plus efficacement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-contact-information\" class=\"wp-block-heading\">Informations sur le contact<\/h2>\n\n\n\n<h3 id=\"h-customer-support\" class=\"wp-block-heading\">Soutien \u00e0 la client\u00e8le<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Courriel :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>support@euvapen.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Temps de r\u00e9ponse :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>24-48 heures ouvrables<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-wholesale-department\" class=\"wp-block-heading\">D\u00e9partement du commerce de gros<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Whatsapp :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>86-18024174651<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-website\" class=\"wp-block-heading\">Site web<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/euvapen.com\/fr\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">www.euvapen.com<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-quick-links\" class=\"wp-block-heading\">Liens rapides<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour plus d'informations, veuillez consulter le site<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FAQ<\/li>\n\n\n\n<li>Politique d'exp\u00e9dition<\/li>\n\n\n\n<li>Politique de remboursement et de retour<\/li>\n\n\n\n<li>Politique de confidentialit\u00e9<\/li>\n\n\n\n<li>Conditions g\u00e9n\u00e9rales d'utilisation<\/li>\n\n\n\n<li>Politique en mati\u00e8re de cookies<\/li>\n\n\n\n<li>Politique de v\u00e9rification de l'\u00e2ge<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-our-commitment\" class=\"wp-block-heading\">Notre engagement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chez EUVapen, nous nous engageons \u00e0 fournir un service fiable, une communication transparente et une assistance professionnelle \u00e0 nos clients adultes dans toute l'Europe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Que vous passiez votre premi\u00e8re commande ou que vous g\u00e9riez vos achats en gros, notre \u00e9quipe est l\u00e0 pour vous aider \u00e0 chaque \u00e9tape.<\/p>","protected":false},"excerpt":{"rendered":"<p>Welcome to the EUVapen Customer Help Center. 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