Last Updated: June 2026

At EUVapen, customer satisfaction is one of our highest priorities. We strive to provide quality products and reliable service. If you experience any issues with your order, we encourage you to contact our support team so we can work toward a fair and reasonable solution.

Please read this policy carefully before placing an order.

30-Day Return Policy

Customers may request assistance regarding eligible orders within 30 days of delivery.

The specific solution offered may depend on:

Product condition
Delivery status
Product type
Nature of the issue
Supporting evidence provided

Eligibility for Returns

To qualify for a return request, products must generally:

Be unused
Remain in original packaging
Include all accessories
Not show signs of misuse or damage caused by the customer

For hygiene and safety reasons, certain vaping products may not be eligible for return once opened.

Disposable Vape Products

Due to the nature of disposable vaping products:

Opened, used, or consumed disposable vape devices are generally not eligible for return unless a verified manufacturing defect is present.

Examples include:

Device does not activate
Device arrives non-functional
Severe leakage upon arrival
Charging failure on rechargeable models

Customers may be asked to provide photos or videos for verification.

Defective Products

If your product arrives defective, please contact us within 48 hours of delivery.

To help us investigate efficiently, please provide:

Order number
Product name
Description of issue
Photos
Video evidence when applicable

After review, we may offer:

Replacement product
Store credit
Partial refund
Full refund

The appropriate solution will depend on the circumstances.

Damaged Items During Transit

If your package arrives visibly damaged:

Step 1

Take photographs of:

Outer packaging
Shipping label
Damaged product

Step 2

Contact our support team within 48 hours.

Step 3

Retain all original packaging materials until the investigation is complete.

Failure to report transit damage promptly may affect claim eligibility.

Incorrect Items

If you receive the wrong product, flavor, or quantity:

Please contact us within 7 days of delivery.

Provide:

Order number
Photos of received items
Description of discrepancy

We will review the claim and arrange an appropriate resolution.

Lost Shipment Policy

A shipment may be considered lost when:

The carrier confirms loss
Tracking has stopped updating for an extended period
Delivery cannot be verified

Once confirmed, EUVapen may provide:

Replacement shipment
Store credit
Refund

Each case is evaluated individually.

Delayed Deliveries

Shipping estimates are provided for reference only.

Delivery delays caused by:

Customs inspections
Weather conditions
Carrier disruptions
Public holidays
Regulatory inspections
Transportation issues

are outside the direct control of EUVapen.

Delayed deliveries alone do not automatically qualify for refunds.

Order Cancellation Policy

Customers may request order cancellation before shipment.

Once an order has entered fulfillment, packaging, or shipment stages, cancellation may no longer be possible.

Approved cancellations will be refunded using the original payment method whenever possible.

Non-Returnable Items

The following products are generally non-returnable:

Opened disposable vapes
Used products
Consumable items
Products damaged through misuse
Products modified after delivery
Clearance or promotional items unless defective

Refund Processing Time

Once a refund has been approved:

Bank Transfer

Typically processed within:

3–10 business days

Cryptocurrency Payments

Processed according to network confirmation requirements.

Blockchain processing times may vary.

Chargeback Policy

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute.

Most issues can be resolved quickly through direct communication.

Fraudulent chargebacks, false delivery claims, or misuse of payment dispute systems may result in:

Order suspension
Account restrictions
Additional verification requirements

Wholesale Orders

Wholesale and bulk purchases may be subject to separate refund and replacement conditions.

Due to inventory planning and logistics arrangements, special terms may apply to wholesale transactions.

For wholesale support:

Whatsapp:86-18024174651

How to Request Support

Please include:

Full name
Order number
Description of issue
Photos or videos when applicable

Contact:

Support Email: support@euvapen.com

Whatsapp: 86-18024174651

Website: EUVapen.com

Frequently Asked Questions

Can I return an opened vape?

Generally no, unless the product is defective upon arrival.

What if my vape does not work?

Please contact us within 48 hours and provide video evidence if possible.

What if my package is lost?

We will investigate with the carrier and provide an appropriate resolution once the situation is confirmed.

How long do refunds take?

Approved refunds generally require 3–10 business days depending on the payment method.

Can I cancel my order?

Orders may be canceled before shipment. Once fulfillment begins, cancellation may not be possible.

EUVapen is committed to providing fair customer support, transparent policies, and reliable service for adult vaping customers throughout Europe.