Welcome to the EUVapen Customer Help Center.

Our goal is to provide fast, reliable, and professional support for all customers across Europe. Whether you need assistance with an order, shipping update, payment issue, wholesale inquiry, or product question, we’re here to help.

Before contacting support, we recommend reviewing the information below, as many common questions can be resolved quickly through our self-service resources.

Order Support

Order Confirmation

After successfully placing an order, you will receive an order confirmation email.

The confirmation email typically includes:

Order number
Purchased products
Payment information
Shipping address
Order summary

If you do not receive an order confirmation within 24 hours, please check your spam or junk folder before contacting support.

Order Status

Your order may move through several stages:

Pending Payment

Payment has not yet been confirmed.

Processing

Your order is being prepared for shipment.

Shipped

Your package has been handed over to the courier.

Delivered

The courier has confirmed delivery.

Order Changes

If you need to:

Change flavors
Update quantities
Modify your address
Cancel an order

please contact us immediately.

Once an order enters fulfillment, modifications may no longer be possible.

Shipping Support

Shipping Locations

EUVapen serves customers throughout Europe where permitted by local regulations.

Available destinations may change due to regulatory requirements or logistics restrictions.

Delivery Estimates

Typical delivery times:

Country	Delivery Time
Germany	2–5 Business Days
France	3–7 Business Days
Italy	3–7 Business Days
Spain	4–8 Business Days
Netherlands	2–5 Business Days
Belgium	2–5 Business Days
Sweden	4–8 Business Days

Delivery estimates are not guaranteed and may vary.

Shipping Delays

Occasionally shipments may be delayed due to:

Customs inspections
Public holidays
Carrier backlogs
Severe weather
Transportation disruptions

These situations are generally outside our control.

Tracking Assistance

Where Is My Tracking Number?

Tracking information is usually sent after shipment.

If you have not received tracking information within a reasonable timeframe, please contact support.

Tracking Is Not Updating

Tracking systems often require 24–72 hours to display updates.

Temporary inactivity does not necessarily indicate a lost package.

Delivered But Not Received

If tracking shows “Delivered” but you cannot locate your package:

First Check

Mailbox
Reception desk
Neighbors
Safe delivery locations

Then Contact

The local courier
EUVapen support

We will assist where possible.

Returns & Refund Support

Defective Products

If your product is defective:

Please provide:

Order number
Photos
Videos (if applicable)
Description of issue

Claims should generally be submitted within 48 hours of delivery.

Damaged Shipments

If your package arrives damaged:

Photograph the packaging.
Photograph the products.
Contact support immediately.

Keeping original packaging may help speed up investigations.

Refund Requests

Refund requests are reviewed individually based on:

Product condition
Delivery status
Supporting evidence
Applicable policies

Please review our Refund & Returns Policy for complete details.

Payment Support

Accepted Payment Methods

Available payment methods may include:

Bank Transfer
Cryptocurrency Payments

Available options are displayed during checkout.

Payment Verification

Some orders may require additional payment verification to prevent fraud.

Verification may occasionally delay processing.

Payment Not Confirmed

If you believe payment was completed successfully but your order remains unpaid:

Please provide:

Order number
Payment confirmation
Transaction reference

Our team will investigate promptly.

Wholesale Support

Wholesale Orders

EUVapen supports:

Vape stores
Online retailers
Distributors
Bulk purchasers

Wholesale customers may benefit from:

Competitive pricing
Dedicated support
Bulk fulfillment
Long-term cooperation opportunities

Requesting a Quote

When contacting our wholesale team, please include:

Product name
Desired quantity
Destination country

This allows us to provide accurate pricing and shipping information.

Wholesale Contact

Whatsapp:

86-18024174651

Product Support

Authentic Products

We strive to source products from trusted manufacturers and suppliers.

If you have concerns regarding product authenticity, please contact support.

Product Availability

Inventory levels may change quickly due to demand.

Occasionally:

Products may become temporarily unavailable.
Flavors may sell out.
Manufacturers may discontinue products.

In such cases, suitable alternatives may be offered.

Product Information

Product descriptions are provided to help customers make informed purchasing decisions.

However:

Manufacturers may change specifications.
Packaging may vary.
Flavor availability may change.

Please review product listings carefully before ordering.

Age Verification Support

Why Is Age Verification Required?

Vaping products are intended exclusively for adults.

Verification procedures help prevent underage access and ensure regulatory compliance.

Additional Verification Requests

Some customers may be asked to provide additional age verification information before orders are approved.

Failure to complete verification may result in order cancellation.

Technical Support

Website Issues

If you experience:

Checkout problems
Account login issues
Payment errors
Website display issues

please provide:

Device type
Browser type
Screenshots (if possible)

This helps us resolve technical issues more efficiently.

Contact Information

Customer Support

Email:

support@euvapen.com

Response Time:

24–48 Business Hours

Wholesale Department

Whatsapp:

86-18024174651

Website

www.euvapen.com

Quick Links

For additional information, please visit:

FAQ
Shipping Policy
Refund & Returns Policy
Privacy Policy
Terms & Conditions
Cookie Policy
Age Verification Policy

Our Commitment

At EUVapen, we are committed to providing reliable service, transparent communication, and professional support for adult vaping customers throughout Europe.

Whether you’re placing your first order or managing wholesale purchases, our team is here to help every step of the way.