Last Updated: June 2026

At EUVapen, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our services.

We recognize the importance of privacy and strive to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant European privacy regulations.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

EUVapen operates an online retail and wholesale platform serving adult customers throughout Europe.

For the purposes of applicable data protection laws, EUVapen acts as the data controller responsible for processing personal information collected through this website.

If you have any questions regarding this Privacy Policy, you may contact us at:

E-Mail: support@euvapen.com

2. Information We Collect

We may collect information directly from you, automatically through your use of our website, and from third-party service providers.

Information You Provide

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Account credentials
Customer service communications

Payment Information

Depending on the payment method selected, payment information may be processed by third-party payment providers.

EUVapen does not store complete payment card information on its servers.

Payment providers may collect:

Payment identifiers
Transaction references
Billing information
Fraud prevention data

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically:

IP address
Browser type
Device information
Operating system
Referral source
Pages visited
Time spent on pages
Website interaction data

This information helps us improve website performance and user experience.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

Order Processing

To:

Process purchases
Verify transactions
Arrange shipping
Provide tracking updates
Manage customer accounts

Kundenbetreuung

To:

Respond to inquiries
Resolve complaints
Provide after-sales assistance
Investigate product issues

Website Improvement

To:

Analyze website performance
Improve navigation
Optimize user experience
Develop new features

Security & Fraud Prevention

To:

Detect suspicious activity
Prevent unauthorized transactions
Protect customer accounts
Maintain platform security

Marketing Communications

With your consent where required, we may send:

Product updates
Promotional offers
Newsletters
New product announcements

You may unsubscribe at any time.

Under GDPR, we process personal information based on one or more of the following legal grounds:

Contract Performance

Processing necessary to fulfill your order.

Legal Obligations

Processing required by applicable laws and regulations.

Legitimate Interests

Processing necessary for:

Business operations
Website security
Customer service
Fraud prevention

Where required, processing based on your explicit consent.

5. Cookies & Tracking Technologies

EUVapen uses cookies and similar technologies to improve website functionality and user experience.

Cookies may:

Remember preferences
Maintain login sessions
Analyze traffic
Support marketing activities

For more information, please review our Cookie Policy.

6. Analytics Services

We may use analytics tools to understand how visitors interact with our website.

These tools may collect:

Page views
Session duration
Device information
Geographic region
Referral sources

This data helps us improve our services and website performance.

7. Marketing & Advertising

We may use advertising technologies to:

Measure campaign performance
Improve marketing efficiency
Display relevant advertisements

Marketing partners may use cookies or similar technologies in accordance with their own privacy policies.

We do not sell your personal information.

However, we may share information with trusted third parties when necessary to operate our business.

Shipping Providers

To deliver your order, we may share:

Name
Address
Phone number
Order details

with logistics providers and shipping partners.

Payment Providers

Payment processors may receive information necessary to complete transactions.

Technology Service Providers

We may work with providers that assist with:

Website hosting
Security monitoring
Email communications
Analytics
Customer support

Legal Requirements

We may disclose information when required by:

Courts
Regulatory authorities
Law enforcement agencies

or when necessary to protect our legal rights.

9. International Data Transfers

Some service providers may process information outside your country of residence.

When international transfers occur, we take reasonable measures to ensure appropriate safeguards are in place.

10. Data Retention

We retain personal information only for as long as necessary to:

Fulfill contractual obligations
Comply with legal requirements
Resolve disputes
Prevent fraud
Maintain business records

Retention periods may vary depending on the type of information involved.

11. Account Security

We implement reasonable technical and organizational measures designed to protect personal information from:

Unauthorized access
Disclosure
Loss
Misuse
Alteration

However, no method of transmission or storage can be guaranteed to be completely secure.

If you are located within the European Economic Area (EEA), you may have the following rights:

Right of Access

Request a copy of your personal information.

Right to Rectification

Request correction of inaccurate information.

Right to Erasure

Request deletion of personal data under certain circumstances.

Right to Restrict Processing

Request limitations on how data is processed.

Right to Data Portability

Request transfer of personal data in a structured format.

Right to Object

Object to certain types of processing.

Withdraw consent at any time where processing is based on consent.

13. Exercising Your Rights

To submit a privacy request, please contact:

E-Mail: support@euvapen.com

We may request verification of identity before processing requests.

14. Children’s Privacy

EUVapen is intended exclusively for adults.

We do not knowingly collect personal information from individuals under the legal vaping age.

If we become aware that information has been collected from a minor, we will take appropriate steps to remove such information.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

Third-party content
Privacy practices
Security policies

Users should review the privacy policies of external websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective upon publication on this page.

Customers are encouraged to review this policy regularly.

17. Contact Information

For questions regarding this Privacy Policy or data protection matters:

Website: EUVapen.com

Customer Support: support@euvapen.com

Privacy Requests: support@euvapen.com

Häufig gestellte Fragen

Does EUVapen sell my personal information?

No. EUVapen does not sell personal information to third parties.

Can I request deletion of my data?

Yes. Eligible customers may submit a GDPR deletion request.

How long do you keep my information?

Information is retained only as long as necessary for legal, operational, and contractual purposes.

How do I unsubscribe from marketing emails?

You may use the unsubscribe link included in marketing communications or contact support directly.

Please email support@euvapen.com with your request and verification details.